Coordination service
Rihla Health is not a treatment or emergency provider. General information does not replace diagnosis or a doctor’s advice. An enquiry does not establish a confirmed booking or clinical relationship.
Offer and acceptance
The offer identifies the operator and contracting parties, services, costs, currency, payment stages, validity and exclusions. Changes in scope or price require agreement before implementation.
Responsibility for care
The treating provider is responsible for clinical decisions, informed consent, treatment and medical follow-up under its agreement. Rihla remains responsible for its own agreed services; this text does not aim to waive statutory rights.
Cancellation and refunds
Before payment, agree the cancellation method, earned fees for completed work, confirmed third-party costs, refundable amounts and timing. If an agreed service cannot be delivered, an alternative or refund is reviewed under the offer and applicable rights.
Travel and external services
Entry requirements, flights and external provider terms can change and must be confirmed when booking. We do not guarantee visas, flight operation or medical outcomes.
Contact and concerns
For questions, clarification or a complaint, contact the Rihla team on WhatsApp +98 936 200 2423. Identify the service and contact date without sending sensitive documents initially. The website takes no payments and makes no automatic bookings; a written offer identifies the parties and scope before payment.